Data Protection Policy

Visit Newquay is strongly committed to preserving the privacy of its customers. This data protection and security policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

Whilst we will keep all of your personal information confidential, we reserve the right to disclose this information in the circumstances as set out within this policy. We confirm that we will keep the information on a secure server and that we will comply fully with all applicable UK Data Protection legislation and regulations.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Summary

1. We may from time to time share your details with our Partners - Newquay Town Council.
2. We don't share your information with other companies without your prior permission.
3. We will only send you emails if you specifically give us your consent to do so.
4. As a Certified Merchant, you can guarantee any credit card details that you provide us with are completely secure

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about services, if you directly give us any information via forms, or if you sign up to receive email newsletters.

How is your information used?

We may use your information:

• to provide you with information relating to our website, product or our services that you request from us;
• for dealing with entries into a competition;
• to seek your views or comments on the services we provide;
• to notify you about any changes to our website, including improvements, and service or product changes;
• to process a booking you have made;
• to administer this website; and
• if you consent, to notify you of events, information or special offers that may be of interest to you.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Protecting your Personal Information

If you register to use portions of the site, we will ask you to provide us with certain up to date data about yourself which we will handle in accordance with the United Kingdom's Data Protection legislation. We maintain strict security standards and procedures with a view to preventing unauthorised access to your data by anyone, including our staff. We use leading technologies such as (but not limited to) data encryption, fire walls and server authentication to protect the security of your data. All Group companies, all our staff and whenever we hire third parties to provide support services, we will require them to observe our privacy standards and to allow us to audit them for compliance.

Security When You Place an Order

When you book hotel accommodation or event tickets, our order form asks you to give us information specific to that order, including your billing address, credit card information and email address. The information that you provide is used to contact you if there is a problem with your order. We do not make our customer list available to other companies.

All of our transactions automatically take place on a secure server. All of your personal information is encrypted before it is transmitted over the Internet. None of our customers have ever reported fraudulent use of a credit card as a result of purchases made at www.visitnewquay.org Our websites are PCI/DSS compliant.

Note: Most banks either cover all the charges that result from unauthorized use of your credit card or limit your liability to 50, the maximum liability allowed under the Fair Credit Billing Act. You must notify your credit card provider of the unauthorized use in accordance with its reporting rules and procedures.

We do not give out any information about you, as an individual, to anyone, except to complete your transactions, or to comply with valid legal process such as a search warrant, subpoena or court order.

How Do I Opt Out?

You have a choice about whether or not you wish to receive information from us. We will not make contact with you unless you have opted in. If then, you no longer want to receive direct marketing communications from us about Newquay and our favourite local areas and events, then you can change your preferences or completely unsubscribe in one of two ways:

• Click the ‘unsubscribe’ or ‘change preferences’ link at the bottom of marketing emails sent to you
• Email newquay.tic@newquay.town or telephone 01637 838516 and we will process your request within 7 days

We will not contact you for marketing purposes unless you have given your prior consent.

Your Rights

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: newquay.tic@newquay.town, or write to us at: Visit Newquay, Municipal Offices, Newquay, Cornwall, TR7 1BD. Alternatively, you can telephone 01637 838516.

You have the right to ask for a copy of the information we hold about you (we may charge £10 for information requests until 28th May 2018) to cover our administration costs in providing you with details of the information we hold about you.

Cookies

Cookies are pieces of information that a website transfers to your computer's hard disc for record keeping purposes. Cookies can make the web more useful by storing information about your preferences on particular sites, thus enabling website owners to provide more useful features for their users. They contain no name or address information or any information that will enable anyone to contact you via telephone, e-mail or any other means. Most browsers are initially set to accept cookies. If you would prefer, you can set your browser to disable cookies or inform you when they are set. However, given that we may sometimes use cookies you may not be able to take full advantage of our website if you do disable them.

Links to Other Websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you were referred to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

Those Aged 16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Review of This Policy

We keep this Policy under regular review. This Privacy Policy was last updated in March 2018.

If You Have Any Questions

If you have questions about any of these policies, please contact us at:

Visit Newquay

Municipal Offices

Newquay

Cornwall

TR7 1BD

[t] +44 1637 838516
[e] Newquay.tic@newquay.town