Newquay Community Support 

As we enter a second lockdown here is a useful guide to Newquays's local services. The details are correct at the time of publication, taken from websites, social media and phone conversations with businesses. We hope you appreciate that this is a fast-moving issue and some details may change on a day to day basis. Please do check with organisations beforehand to ensure that the information detailed below is correct.

Supermarkets:

• Morrisons 07:00-23:00 Mon-Sat, 10:00-16:00 Sun. NHS hour has been introduced for the NHS staff carrying a badge to shop an hour before the shop opens to the public. The café will be closed until December 3^rd but you are able to order food for takeaway service.
• Sainsburys 07:00-21:00 Mon-Sat, 10:00-16:00 Sun. Sainsburys are now offering prioritised access to the store at any time to elderly and vulnerable customers, NHS staff and care workers. Please show a valid NHS or care worker pass at the door. The café will be closed until January 4^th 2021.
• Aldi 08:00-22:00 Mon-Sat, 11:00-17:00 Sun. Every Mon-Sat the store will be open 30 minutes earlier for elderly and vulnerable customers to shop, please note that this is for browsing only and purchases can only be made when the store has officially opened.
• Lidl 08:00-21:00 Mon-Sat, 10:00-16:00 Sun.
• Asda 07:00-23:00 Mon-Sat, 11:00-17:00 Sun. Asda are offering NHS workers, Care Home Workers and Carers priority access between 8am - 9am Mon, Wed and Friday mornings, as well as an exclusive hour of browsing on Sundays before stores open. Please bring your NHS/Carer ID.
• SPAR Chester Road 07:00-19:00 Mon-Sat, 09:00-19:00 Sun.
• SPAR Tower Road 08:30-20:30 Mon-Sun.
• Co-Operative St Columb Minor 07:00–20:00. Vulnerable & NHS shoppers 08:00-09:00 Mon-Sat, 10:00-11:00 Sun.
• Tesco Express East Street 06:00-22:00. Narrowcliff 06:00-23:00.

Doctors Surgeries and Pharmacies:

• Newquay Hospital (01637) 834800. 08:00-22:00 Mon-Sun. X-rays will not be offered after 17:00.
• Narrowcliff Surgery (01637) 854433. 08:30-18:00 Mon-Fri, closed on weekends. By appointment only - please call to make an appointment, walk-in visitors will not be accepted.
• Newquay Health Centre (01637) 850002. 08:30-18:00 Mon-Fri, closed on weekends. An emergency line will be in service from 08:00-08:30 and 18:00-18:30 Mon-Fri. Newquay Health Centre are offering e-consultations if you need to speak with a GP, and responses are expected within 48hrs. All appointments are currently telephone triage with the option for a video consultation if appropriate. Any queries should be directed to the above telephone number. Any repeat prescriptions should be requested via their dedicated email service prescriptions.nqhc@nhs.net. Requests are currently not being accepted over the phone to reduce call traffic.
• Day Lewis Pharmacy at Newquay Health Centre (01637) 851844. 09:30-13:00 and 14:00-18:00 Mon-Fri.
• Kayes Chemist (01637) 870011. 09:00-17:30 Mon-Sat. Offering delivery to TR7 and TR8 postcodes.
• Boots (01637) 872014. Mon-Sat 09:00-17:30, Sun 10:00-16:00.

Delivery Services

It is possible for each retailer listed below to leave your shopping outside your front door if specified.

• Sainsburys Delivery available for Delivery Pass Members. New online registrations for home deliveries and click and collect now available but new pass memberships not available. Priority slots available for vulnerable customers.
• Asda Offer both home delivery and Click & Collect for TR7.
• Wet Dog Pizza (01637) 498366, 17:00-21:00 Thurs-Mon. Takeaway only, available to pre-order via telephone or their Facebook page.
• Box and Barber Coffeehouse 07564019574, Opens 08:00 – 15:00
• The Jam Jar Facebook Page @jamjarnewquay 09:00-14:00, Open 7 days a week for takeaway coffee, cake and bagels.
• Morris Pasties (01637) 852678/07590 476061, Order before midday Mon-Thurs for same day shipping, free shipping to England and Wales.
• Freshpoint (01637) 876336, Order by 22:00 for next day delivery, £4 delivery charge. https://freshpointlocal.co.uk/. Same Day Delivery is available for TR7 postcodes, Nansledan & Quintrell Downs for orders placed by 11am.
• Go2Cabs (01637) 222888
• IQ Cars (01637) 700990. 07:00-22:00 – essential journeys only, between home and work/shop/pharmacy/GP. Other services include: Take away, shop order collections, prescription collections (free for the vulnerable), parcel/package collection and delivery. Please note all drivers are working from home, therefore require at least 15-20 minutes notice.
• Baker Tom’s Bread Box www.bakertom.co.uk/bread-box - Home delivery for TR7 postcodes. £7 small, £12 large. £4 delivery charge. Mobile Bread Van in operation at different locations including Porth and Nansledan.
• Dominos continue to deliver and have a ‘no contact’ procedure.
• Caterfood (01803) 664422. Offering home delivery (they cover Devon, Cornwall, Somerset and Dorset)
• Zaman’s (01637) 871010. Lines open all day for advanced orders, online booking service now available. Delivery and Click and Collect available.
• Sprout Health Foods (01637) 875845 Mon–Sat, 10:00-16:00. Open to customers for general shopping, orders and delivery of wholefoods, store cupboard groceries, chilled and frozen goods (dairy and plant-based options), artisan slow-rise Vicky’s Bread, gluten-free and vegan goods, beer and wine, household cleaning products, natural toiletries, and nutritional supplements. The store is open to customers, for larger orders/deliveries please email hello@sprouthealth.co.uk, or use online click and collect service at www.sprouthealth.co.uk.
• Newquay Launderama 07956795796. 66 East Street TR7 1BE. 09:00-18:00 Mon-Sun. Service Washes available 09:00-18:00 every day. Collection and delivery available on request. Newquaylaunderama@outlook.com.
• Tai Sing (01637) 874444. Offering deliveries. Minimum spend £12, £2.50 delivery charge. Opens at 17:00.
• Francine’s Fish & Chips (01637) 876746.
• The Good Lyfe https://www.facebook.com/pg/hellogoodlyfe. Offering a click-and-collect online service, local delivery and in-store shopping. Open 7 days a week for refillable dried foods, oils and vinegars, Cornish milk, shampoo/conditioner, and laundry & cleaning products. For more information email hello@thegoodlyfe.co.uk or visit www.thegoodlyfe.co.uk.
• Westcountry Fruit Sales www.bulkbuygroceries.co.uk (01326) 331900 Mon-Fri 09:00-16:00 hello@bulkbuygroceries.co.uk. Provide a full range of fresh produce, fruit boxes, milk & dairy, kitchen groceries, cleaning products, wines and beers to the door throughout Cornwall and Devon. Orders over £100 are delivered for FREE – there is a minimum £50 order value for delivery, with a £6 charge for orders between £50 and £99.
• Nile’s Bakery 09:00-13:30 Mon-Sat, for pasties and cakes, takeaway only.

Takeaway Services:

• Box and Barber 07564 019574, 08:00-15:00 Mon-Sun. Serving artisan coffee and brunch to takeaway, available to pre-order via telephone or collect in-store.
• Crepe, Wrap and Roll 07538 357659, Served from 09:00. Savoury wraps, burgers and breakfast boxes. Call to order and collect from Quintrell Road. 
• Coffee on the Corner 09:00-16:00 Mon-Fri, 09:00-13:00 Sat. Coffee shop and bar offering boozy hot drinks, cakes and local ales for takeaway.
• Francine’s Fish and Chips (01637) 876746, 11:30-14:00 and 16:30-21:00 Mon-Sat. Enormous portions, delivery available on Thurs-Sat.
• Ganesha Thai 07772 695273 17:00-21:00 Mon-Sun.
• GRIDL (07521) 466193, 08:30-13:30 Mon-Sun. Full English breakfasts, vegetarian options available. Free delivery on orders over £15 or curbside collection.
• Gusto Newquay 11:30-15:00 Wed-Sun. Lunchtime takeaway, specialising in salads, big wraps and takeaway Sunday lunch.
• Indian Summer Restaurant (01637) 872964, 07446 752530 to pre-order. 17:00-22:30 Fri-Sat, 17:00-22:00 Sun-Mon. Authentic Indian cuisine, available for delivery or collection.
• The Jam Jar 09:00-14:00, Open 7 days a week for takeaway coffee, cake and bagels. Facebook: @jamjarnewquay.
• Kao Hom Thai Takeaway 07788 378309, 17:00-22:00 Weds-Mon. Authentic Thai takeaway.
• The Kraken Newquay 10:00-16:00 Mon-Sun. Serving pasties, cakes, coffee and Moomaid ice-cream for takeaway from Pentire headland.
• Little Italy (01637) 852021 17:00-21:00 Wed-Sun. Delivery and collection options available for pizza and pasta, located opposite the Red Lion.
• Nile’s Bakery 09:00-13:30 Mon-Sat, for incredible pasties and cakes, takeaway only.
• One Love Restaurant at The Shore Surf Lodge (01637) 874651, 12:00-23:00 Mon-Sun, open till 00:00 on Sat. Caribbean fusion available to takeaway.
• The Pantry (01637) 859475, 08:00-16:00 Mon-Fri. Serving delicatessen items and sandwiches.
• The Pasty Shack at Little Fistral Open for pasties, hot drinks, cake and ice-cream. Vegan options available.
• Pavillion Newquay 08:00-14:30 Mon-Fri, 08:00-15:00 Sat-Sun. Open for takeaway coffee, vegetarian breakfasts and lunch. Sourdough loaves available to purchase Wed-Sat. 
• Shanghai Express (01637) 877439, Open from 17:00. Chinese takeaway. 
• Sprout (01637) 875845 100:00-16:30 Mon-Sat. Health food store, vegan and gluten-free options available. Sustainable items, hot lunches and selection of cakes. Delivery options available locally.
• Tai Sing (01637) 874444, 17:00-21:30 Thurs-Tues. Chinese takeaway for collection or delivery.
• Tom Thumb Cocktail Bar. Cocktails available for delivery in Newquay. Order through their Facebook page @tomthumbnewquay.
• Tribo Burger 07946 298293 12:00-15:00 Mon-Sat for Lunch, 16:00-21:00 Mon-Sat for Dinner. Local burger delivery service, free delivery for customers in Newquay.
• WAX Newquay 01637 860353 17:00-22:00 Wed-Thurs, 17:00-01:30 Fri, 11:00-01:30 Sat. Burgers, pizzas and fries. Delivery available or order and collect. Order in person, via telephone or online.
• Wet Dog Pizza (01637) 498366, 17:00-21:00 Thurs-Mon. Takeaway pizza, available to pre-order via telephone or their Facebook page.
• Zaman’s (01637) 871010. Indian cuisine. Lines open all day for advanced orders and an online booking service is now available.

Post Office Opening times:

• East Street Mon-Fri 09:00-17:30 excl. Tues, Tue 09:30-17:00, Sat 09:00-12:30, Sun Closed.
• St Columb Minor Mon-Sat 08:30-17:30, Sun Closed.
• Fore Street Mon-Fri 09:00-17:30, Sat 10:00-16:00, Sun Closed.
• Chester Road Mon-Fri 09:00-17:30 excl. Tues, Tue 09:30-17:00, Sat 09:00-12:30, Sun Closed

Waste Disposal:

Newquay Refuse Tip Mon-Sun 09:00-16:00

HWRCs are accepting all types of waste that are usually processed, queues are to be expected at peak times. Card payments only, please remain in your vehicle while queuing to observe the government’s social distancing guidelines.

Local Voluntary Groups, Organisations and Charities:

Newquay Town Council Community Support Service (01637) 808250

Newquay Town Council is still co-ordinating its Volunteer Support Service in partnership with Newquay Lions, Newquay Towan Blystra Lions and the Rotary Club of Newquay, to provide deliveries to vulnerable people within our community.

To sign up go to: www.newquaycouncil.uk/covid19-support-service/

For more information email: covid19@newquay.town

DISC, The Store House, Newquay Foodbank, Soulfood and local chefs and businesses have joined forces in a community effort to help the vulnerable:

Store House Newquay www.facebook.com/StoreHouseNewquay/

Newquay Foodbank www.facebook.com/Newquay-Foodbank-699984567032215/

DISC www.facebook.com/DiscNewquay/

• A local 6-week project is happening out of the Store House from Monday 09 November - Deliveries of homemade hearty and healthy meals to anyone in the Newquay community who would benefit. Each meal will be delivered safely by a friendly face. This could be a one off or weekly arrangement. Message or call Elles on 07850292966.
• Soul Food Kitchen Newquay are offering a delicious takeaway service every Thursday from the Store House. Please check out their FB page for more info.
• Help and support is still available through DISC Newquay in their new home at the Sandy Lodge Hotel.  

The Clothes Horse www.facebook.com/clotheshorsecornwall/

The Clothes Horse are still about working to give you winter bundles for your children. There are no criteria to receive clothes. If you need clothes for your children, please send a message letting them know what you need. A parcel will be made up and if Newquay based, they will deliver by bike respecting social distancing, or if further afield they will post a parcel to your address.

Facebook Groups/Pages to Join for updates and support:

• Newquay Town Council
• Cornwall Council
• St Columb Minor Community Network
• The Newquay Group
• Residents Associations
• Search for the name of your estate/flats – there may be a Facebook group for it that you were unaware of, such as Nansledan or Coastline Court.

Citizens Advice 0344 411 1444 www.citizensadvice.org.uk/

CA are focusing their efforts on providing support on welfare benefits, debt, consumer, employment, housing and other issues via phone, email, text or webchat to ensure they safely reach as many people as possible during this time. They have closed offices for face to face except in emergency. 

Volunteer Cornwall www.facebook.com/VolunteerCornwall/ (01872) 265305

Volunteer Cornwall are still offering to help those who are self-isolating with things like shopping, picking up prescriptions, telephone befriending etc.

For vulnerable people who need assistance during isolation:

• Online Coronavirus Support Service referral form

www.volunteercornwall.org.uk/coronavirusvolunteer?fbclid=IwAR2xdn1uaO4x-2LTfmTQ9ccvTkmaanJlleeX_Vm8DIMxGC6XjDM3XFYYkYY

• A physical referral form can be downloaded on the COVID-19 page of the Newquay Town Council website https://www.newquaycouncil.uk/covid-19/ Please fill it in and return it to JudyT@volunteercornwall.org.uk or call to make a referral: 01872 266988.

Volunteer Cornwall have also set up Flu Friends. Flu Friends are friends, relatives, neighbours and local volunteers who could help in the case of a flu pandemic. These volunteers may be asked to do a variety of roles to help those in self isolation, in particular the elderly.  The types of things you could be asked to do includes collecting medicine, dog walking, shopping etc with the aim of keeping the most vulnerable in their homes. To sign up to be a Flu Friend please get in touch by calling (01872) 266988 or email mid@volunteercornwall.org.uk

Volunteer Cornwall Travel Service

Being an essential service, transport is still running. The number of drivers VC have is lower than normal. Anyone requiring transport should call:

Main Transport Line: 01872 265300

Out of hours service: 01209 823132 (after 4:30pm and at weekends)

E-mail: bookings@volunteercornwall.org.uk

Other Useful Contacts:

• If you are extremely vulnerable, register for help at www.gov.uk/coronavirus-extremely-vulnerable or by calling 0800 0288327
• Peoples Hub for employment advice. Mon-Fri 10:00-17:00. Call 0333 0150699
• Businesses Affected by COVID-19 0800 0159 559.
• HMRC Employers General Enquiries 0300 200 3200
• HMRC Employees General Enquiries 0300 200 3500
• HMRC Helpline for self-employed who are struggling due to COVID19 - 0800 0195 559
• Childline 0800 1111
• Samaritan 116123
• Online Libraries https://www.cornwall.gov.uk/leisure-and-culture/libraries/join and be sent a borrower number to start using online
• Child Welfare - Urgent number to call for anyone concerned about child welfare (01208) 251300 – available 24/7
• Asthma UK - Advice for people living with Asthma www.asthma.org.uk/advice/triggers/coronavirus-covid-19/
• Your Way Chat - Young People Cornwall are offering a digital web chat – weekdays 9am-9pm, via Skype, Telephone and Text. (01872) 613001, https://your-way.org.uk/

Mental Wellbeing:

In times like these, it is important to look after your mental health. Below are some contact numbers in Cornwall who may be able to help if you are feeling low.

• Newquay Community Orchard (01637) 877182 - https://newquayorchard.co.uk/
• Pentreath (01736) 334 686 - www.pentreath.co.uk 
• Valued Lives (01209) 901438 -  www.valuedlives.co.uk  
• Outlook South West (01208) 871 905 - www.outlooksw.co.uk
• Inclusion Matters - Anyone isolating (or have family members that are self-isolating) who require practical support such as shopping, loneliness or accessing local community services call (01872) 266383.
• DIAL (Disability Cornwall) - Service for advice or if you are feeling isolated and in need of a chat, or practical support, collecting meds and shopping. (01736) 759500.
• Breathe Communities - Have a Facebook live stream that is fun and interactive Th/Fr/Sat 10:30 am. Also, a rota to phone people daily to check in on needs and health (both physical and emotional) if anyone wants a daily call let them know. 07812110273 or breathecommunities@gmail.com
• What To Do If You Are Anxious About Corona Virus https://youngminds.org.uk/blog/what-to-do-if-you-re-anxious-about-coronavirus/?fbclid=IwAR1qoj_QYki6CgdXAjsmTyzbrKj-MLINJVAeOtGdMNAsizztLaoTv6gA6vs
• Ways to Stay Social Online While in Self-Isolation https://www.bbc.co.uk/news/technology-51966087?fbclid=IwAR0tponVRdlq-4SlCpqMY_Ey34iM7HOnTvXJ0x4JK4n0ubFYOD0ixNEwsWA
• Supercook Recipes - Search by ingredients you have at home. Just add your ingredients and Supercook instantly finds matching recipes from the most popular cooking websites: www.supercook.com/?fbclid=IwAR05o4Ip5fvxyfns7SCNqQIlVOD6nqx0HbUc_1wZ7KcIaBlsZpFiSjXtJxk#/recipes
• Social Change - A registered charity providing counselling to people in Cornwall. Email: info@counsellingforsocialchange.org.uk or call on (01736) 364722.
• Inclusion Matters Helpline - Individuals who are concerned about self-isolation and needing support please call (01872) 266383.

• Cornwall Hospice Care At this difficult time, many may be feeling more isolated than ever. CHC offer a new service - video call and telephone support for patients and carers who are isolated or vulnerable. Please call 01726 829874 to speak with the Community Engagement team.
• Wavelength Charity https://wavelength.org.uk/ is a charity that gives radios, televisions and tablets free of charge to people who are lonely and on a low income.
• Penlee Inspired Online – A digital exhibition of works at Penlee House Gallery and Museum. Follow them on Facebook: @penleehousegallery.
• The Happy Newspaper - Full of happy and positive news, you can join their email list for free: https://thehappynewspaper.com/
• Stay Alive App - This app is a pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. The app links you directly to local and national crisis resources, so you won't need to carry around slips of paper with contact details on, it's all stored there within the app.
• Free mental health support for NHS keyworkers - A free national mental health service for frontline NHS workers during the Covid-19 pandemic has been established. www.frontline19.com

Children and Family Resources:

• Coronavirus and Caring for your baby - The Lullaby Trust has created advice on coronavirus & caring for your baby:
• www.lullabytrust.org.uk/safer-sleep-advice/coronavirus-and-caring-for-your-baby/?fbclid=IwAR1Yi1bL2Owtq_HXd7NO8m4z--uHvGY3gsNkWZnNH1ouGzeiyArE6TCt9A4

• Baby Buddy App - Best Beginnings have created Baby Buddy, a free, award winning NHS approved app for those that are pregnant or have a baby under 6 months. There’s help on a huge range of topics from feeding to relationships. More information: https://www.babybuddyapp.co.uk/

• Headstart Kernow resources and support for families - The HeadStart website has lots of links and resources to help guide you through this time.
• https://www.headstartkernow.org.uk/

• Cornwall Family Information Service Resources - The below pages have lots of resources to support parents at this time.
• www.supportincornwall.org.uk/learn (for early years to secondary)
• www.supportincornwall.org.uk/sendlearn (for extra resources to support children who have special educational needs and disabilities)

• Your Way - Has a live chat for age 11-25 who need someone to talk to. Between the ages of 1-5pm. Visit www.your-way.org.uk

• Free Printable activities for Young Learners https://www.mathletics.com/au/for-home/early-learner/?utm_source=Facebook&utm_medium=Social&utm_campaign=HOMEUSER_MX0001&utm_content=image2

• Kids Creative Activity Ideas https://www.tate.org.uk/kids/make?utm_source=instagram&utm_medium=organic_social&utm_campaign=tate_kids&utm_content=making_activities&fbclid=IwAR2V0FKiQrM9VsWbuceSm05N8Biho1ZBqL_SeptPIDwXiew9_VxEcV-6Yus

• Free Online Boredom Busting Resources https://chatterpack.net/blogs/blog/list-of-online-resources-for-anyone-who-is-isolated-at-home?fbclid=IwAR0HF8msGPoTByHLooGK8hiAlyqpDN1mtY_SSJRZwlAfXolIScZhf6atXJU

• Zoo Live Streams of their Animals https://www.holidaypirates.com/travel-magazine/13-zoos-that-offer-live-streams-see-giraffes-koalas-pandas-tigers-penguins-more_35765?sc_src=email_1781336&sc_lid=131849624&sc_uid=E9XMkMdAJd&sc_llid=79845&sc_eh=90c96067707bdfbc1&utm_campaign=UK_2020_12_We_newsletter_all_all_20200318&utm_source=newsletter&utm_medium=email&utm_term=Read+more&fbclid=IwAR1Ibh4kh4zsD2uGDGCqLeiIV8MoJm5yWvmHBjczscD1IyjH8xyisms2PPM

• Children’s treasure Hunt - Fun activity for families at home to do. Using 360 tour of @GWRUK Penzance Station https://www.ocean3d.co.uk/Gallery/Show/?tourId=72

• Cornwall Wildlife Trust activities - Lots of activities to do as a family on the Cornwall Wildlife Trust website www.cornwallwildlifetrust.org.uk/coronavirus